After having to write a post like this a little while ago, it’s nice to finally be able to say something different about WordPress support.

I’ve been fairly disappointed in the amount that people tend to care about your problems in their forums. Some threads asking for help can go days, weeks, months and even years without being answered. And I’m not even just talking about my own posts.

They tell us to search their forums for the answer’s to our question’s before we post it. Just in case. But countless times, and more often than not, you find the question and no answer. Where people have asked for help and no one has bothered to say a single word.

Not even an “I don’t know how to help you, but have a look here”

Pretty pathetic.

I don’t know if something got said. But a few weeks ago I was searching for the answers to some questions and every single post I found regarding the question was unanswered. Not only was I getting frustrated but the people who had searched those same questions before me had shown their disgust in a very verbal and abusive kind of way.

So I was really happy six days ago when I put up a post asking a question and within the hour I was getting that help.

It took almost 5 days to do it. Through back and forth posting. Forty posts of my questions and his answers. It was just…wow.

So I’d like to say a big thank you to Tugbucket for his never ending help and patience with my newby mistakes and constant pestering for answers. Just in case you haven’t noticed already, he helped me to set up the Photo Album page up top. It involved a lot of code, that might have well been in Chinese to me.

So Alan, thank you very very very much for your help.