You have no idea how close we came to losing the family blog. I have been SO UPSET all week.

The reason we wanted to change hosts was because our contract with the old host had expired. They sent us our new bill and I looked around for a better deal. Instead of having to pay $7.95 a month to host with the old host, I found a new one to host for only $3.25 a month.

So it’s logical. To save some money, we decided to change.

We followed all of the directions down to the last letter on how to change hosts. We backed up our database and files. And according to the new and old hosts all we would need to do would be to restore them in the new host control panel.

Well! We did that. And it did not work! If you’ve visited since Monday you may have come across a number of different fatal error warnings.

The new host is local to us. Australian. They boast 24/7 support.

They LIE!!

Each time I would send an email off and tell them exactly what I had done and what was happening (or not happening) because of that. And they would take their sweet time to reply. If you have 24/7 support, how can it take 8 hours to reply an email? I would say “I have done x,y and z and now I get a fatal error that says a,b,c. I don’t know why that is happening. Can you please tell me what I need to do to fix this?” and they would reply “Yes certainly we can help you. Please browse your web site again. And feel free to let us know if you have any further queries”

It seemed the angrier I got about their lack of support the less they replied. So I started calling them and even then, their support was anything but.

Last night, I decided that the only thing to do would be to renew with the more expensive hosts. I did not want to risk leaving my old account so long that they would delete discoverboo from their servers. So this morning I got up, tranferred the money from our savings account and paid up.

And here we are. Two hours later. Back. On. Line.

Crazydomains can go to hell. I would not recommend them to ANYONE.